Privacy policy

The terms "We" / "Us" / "Our"/ “Company” individually and collectively refer to SeasonBrown and the terms "You" /"Your" / "Yourself" refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between you and SeasonBrown. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and SeasonBrown for your use of the website “Website”.

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

Our Policy is subject to change at any time without notice. Your continued use of the Website following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

User Information Collection

At SeasonBrown, we collect information that is necessary to provide our products and services effectively. This may include details that you voluntarily share with us and information collected during your interactions with our store, including:

  • Personal Information: Name, contact details (such as phone number and email address), date of birth, and gender.
  • Demographic Information: Address, postcode, preferences, and interests.
  • Transaction Details: Products purchased, payment information (secured through third-party payment gateways), and shipping details.
  • Customer Feedback: Responses to surveys, reviews, or promotional offers.

This information is stored securely in electronic systems or printed records, where necessary, and is used to enhance your shopping experience with us.

How We Collect Information
We collect your information through various channels, such as:

  • When you visit our website or place an order.
  • When you subscribe to our newsletters, participate in surveys, or interact with us on social media.
  • During written or verbal communication with our support team.

We aim to notify you whenever information is being collected and will make you aware of the purpose of collection. You can access our full privacy policy, which outlines details about accessing, correcting, or raising complaints regarding your personal data.

Important Note
If you choose not to provide certain requested information, we may not be able to process your orders, offer certain products or services, or deliver the level of support you expect.

Cookies and How We Use Them

To enhance your browsing experience on our website, we use cookies and similar electronic tools. A cookie is a small file placed on your computer's hard drive that helps analyze web traffic or lets us know when you visit specific pages. Cookies allow our website to respond to you as an individual by tailoring its operations to your preferences, likes, and dislikes.

Information Collected by Cookies
The personal information a cookie can contain is limited to what you provide. Our cookies do not give us access to your computer or any personal information beyond what you voluntarily share.

Our web servers also collect limited information about your device's connection to the internet, such as your IP address. While this does not identify you personally, we use this data to:

  • Deliver web pages upon request.
  • Customize your browsing experience based on geographic location.
  • Measure website traffic and user interactions.

Your Choices
You can choose to accept or decline cookies. Most browsers automatically accept them, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to take full advantage of the website’s features, including personalized recommendations and seamless navigation.

Why We Use Cookies
Overall, cookies help us provide you with a better online experience by enabling us to:

  • Analyze traffic patterns and user behavior.
  • Improve the responsiveness and usability of our site.
  • Deliver content that aligns with your preferences.

Information Sharing

We do not share sensitive personal data with third parties without your consent, except in cases required by law or with trusted affiliates for processing under strict confidentiality agreements.

Information Security

We implement security measures to protect your data from unauthorized access. However, data transmission over the Internet carries inherent risks, and we cannot guarantee complete security.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

Policy Updates

This Privacy Policy may be updated at any time without prior notice. Continued use of the website implies acceptance of any changes.

Grievance Redressal

For complaints or concerns, please contact us at help@seasonbrown.com